Medicaid Innovations Forum
2018 SPEAKERS
ADVISORY BOARD MEMBERS
Medicaid Health Plans
Government Organizations
Health Care Providers
Industry Experts
ADVISORY BOARD MEMBERS BIOGRAPHIES
Medicaid Innovations Forum
Bill Clark
Medicaid Compliance Officer
Department of Vermont Health Access

Bill Clark is the Medicaid Compliance Officer at the Department of Vermont Health Access (DVHA, the department responsible for Vermont's publicly administered health insurance programs). Mr. Clark is responsible for maintaining the department’s compliance with federal and state managed care regulations and policies and he coordinates all programmatic audits and compliance corrective action plans.

Prior to working in Compliance and Provider and Member Relations, Mr. Clark was a Financial Director at DVHA where he managed audits, accounting practices, grants/contracts and other fiscal management duties. Before entering the Medicaid world, Mr. Clark served in various roles within the Vermont Department of Health, including: terrorism preparedness, death investigation and emergency medical services.

Medicaid Innovations Forum
Clay Farris
Director of Operations
Mostly Medicaid

Clay has advised CMS administrators, state Medicaid Directors and a wide range of other clients in the healthcare industry. His unique blend of management consulting, project management, policy making and analytics help deliver on-time, actionable results for a wide array of business challenges.

His experience includes policy making at both the federal and state levels, management consulting for large organizational change initiatives, big data solution sales and implementation and cutting-edge analytics. He currently serves as the Director of Operations for Mostly Medicaid, where he leads key project components related to consultation design, Medicaid subject matter expertise and project management. He has a masters in Health Policy from the Johns Hopkins Bloomberg of School of Public Health and is also a Certified Internal Auditor.

Medicaid Innovations Forum
Jim Milanowski
President and CEO
Genesee Health Plan
Jim Milanowski has over 22 years experience in the management of mental health, substance abuse, behavioral health managed care and medical care coverage programs. Mr. Milanowski currently serves as the President and Chief Executive Officer of the Genesee Health Plan (GHP), administering a community based indigent health care plan. The health plan has covered over 70,000 Genesee County residents since 2001. Since the start of enrollment into Affordable Care Act in 2013, GHP has conducted outreach and enrollment sessions with over 15,000 Genesee County residents. The health plan received the 2015 Pinnacle Award from the Michigan Association of Health Plans for this effort.

As a strong advocate, his expertise includes working to reduce racial disparities, uncompensated care, and the impact of chronic disease. During his leadership, Genesee Health Plan has received the national quality award from URAC for Best Practices in Patient Empowerment and Protection, the Greater Flint Labor Council's Community Partnership Award and the Robert M. Pestronk Excellence in Public Health Award. He is a founding member of the Health Net Collaborative, and a member of the Greater Flint Health Coalition Access, Dental and Medical Group Visit Committees. He is the Treasurer of the Michigan Association of County Health Plans and is on the Board of Directors for the Genesee Community Health Center.

Mr. Milanowski received his Bachelor of Arts degree in Psychology from Spring Arbor University and his Master's of Science degree in Clinical Psychology from Eastern Michigan University. He is a limited-licensed psychologist in the state of Michigan, and has extensive counseling experience with adult, child, and adolescent populations.

Medicaid Innovations Forum
Beth B. Nelson
Director, Medicaid Programs
Blue Cross Blue Shield of Minnesota
Beth Nelson has over 30 years of experience in program development, implementation and management within the fields of Medicaid managed care, dual eligibles and home and community based service. She is currently the Director of Medicaid Services at Blue Cross Blue Shield of Minnesota and oversees a managed care Medicaid product that serves over 300,000 members.

Medicaid Innovations Forum

Henry W. Osowski
Managing Director
Strategic Health Group LLC

Hank Osowski, a Founding Member of Strategic Health Group, is an experienced health care executive and strategist who has provided leadership to commercial, Medicare and Medicaid health plans for more than 30 years. He currently is the Managing Director of Strategic Health Group, a new boutique strategic and financial advisory firm dedicated to bringing seasoned leadership to enable health care organizations to succeed in a challenging and changing environment. He is an expert in Medicare Advantage and Medicaid long-term care strategies.

Formerly, as Senior Vice President Corporate Development, he was a key member of the senior leadership team that the company from a near death experience to an exceptionally strong financial position. He led SCAN Group's efforts to expand into seven additional California counties. Hank also led SCAN's entry into Arizona and served as the initial President of SCAN Health Plan Arizona and SCAN Long Term Care. The service area expansions represent approximately a quarter of SCAN's membership and added nearly $450 million to SCAN's revenue. He also led the organization's strategic planning efforts and initiated an innovation development regimen to seek improvements in care coordination practices and future care outcome protocols.

Prior to SCAN, Hank served as a Principal in a national health care consulting organization providing a range of strategic, financial and development services for health plans, physician groups and hospitals. He began his California career as a member of the senior management team responsible for the turnaround and financial survival of Blue Cross of California. In this capacity, Hank led the financial turnaround of the Individual and Small Group Division and provided leadership to the organization's strategic planning efforts.

Earlier he served as Vice President International Operations for American Family Life Assurance Corporation where he directed the activities of the company's Canadian and European operations. In this role he directed the development of start-up operations in the United Kingdom, Germany and Italy, as well as the financial turnaround of the company's Canadian operations. Earlier, Hank also served as Director of Insurance Consulting Services for Coopers and Lybrand, a predecessor to PriceWaterhouse Coopers.

Throughout his career, he has been a frequent speaker on critical issues and challenges facing the Medicare and Medicaid programs. In 2011, Hank spoke to the Managed Medicaid Congress about principles for structuring effective long term care programs, to the Medicare Market Innovations conference about opportunities for strengthening a plan's five star quality rating and offered his strategic projections for the future of Medicare. He also spoke to a diverse health care and technology audience at the Healthcare Unbound conference about leveraging the power of technology to improve the quality of health outcomes and care interventions.

SPEAKER BIOGRAPHIES
Medicaid Innovations Forum

Robin Barclay
Director of Development
Trusted Health Plan

As Director of Development for Trusted Health Plan, Robin Barclay provides visionary leadership to the executive team to assure continued growth in the managed care arena. She is also responsible for developing and implementing innovative programming to enhance the health care outcomes for Trusted members. Barclay continues to create paths to strengthen Trusted's market position. Barclay brings nearly thirty years of executive Medicaid managed care experience to Trusted Health Plan.

Medicaid Innovations Forum

Manik Bhat
Co-Founder and CEO
Healthify

Manik Bhat is Co-Founder and CEO of Healthify, a New York based company on a mission to build a world where no one's health is hindered by their need. Healthify supports large healthcare organizations better address the social determinants of health by helping care teams find services, track referrals, and coordinate with community partners. Their platform is used across the country by thousands of staff and has been featured by TEDMED, the Center for Healthcare Strategies, KPMG, the Robert Wood Johnson Foundation, and Forbes.

Medicaid Innovations Forum

Elizabeth Burtch, LMSW, IMH-E® (III)
Manager of Coordinated Family Support Services
Genesee Health System

Elizabeth Burtch is a licensed master’s social worker and an infant mental health specialist.

She was the Respite Services Supervisor at GHS when the Flint Water Crisis was declared a national emergency. Due to her extensive background in providing in home treatment to children in Flint, and her training in early childhood development, she was asked to assist with the GHS crisis recovery efforts.

She was instrumental in assisting with the design and implementation of the Medicaid Waiver Targeted Case Management (Family Supports Services). She currently serves as the Manager of Coordinated Supports Services and directs all the GHS water related services including Family Supports, a Mobile Mental Health Program, and Lead Abatement Outreach. Ms. Burtch represents GHS in Water Crisis Related issues, and has spoken widely at the local and state levels.

Medicaid Innovations Forum
Melanie Cavaliere
Chief of Innovative Care Delivery
Maryland Health Care Commission
Melanie Cavaliere serves as the Chief of Innovative Care Delivery at the Maryland Health Care Commission (MHCC). Melanie has twenty years of professional experience in health care policy and employee benefits consulting. Current projects include aligning practice transformation efforts in Maryland and assisting in the development of a statewide primary care strategy. Melanie previously worked as a Vice President at Discern Consulting in Baltimore, Maryland where she developed and implemented PCMH and ACO incentive plan and reward programs and Value Based Insurance Design (VBID) strategies. Melanie has also held consulting positions at Mercer and Aon. Melanie received a Bachelor of Arts in Psychology and a Master of Science in Industrial and Labor Relations from West Virginia University.

Medicaid Innovations Forum

Bernard “Deck” Decker
Executive Director, Office of Administrative and Technology Services
Kentucky Cabinet for Health and Family Services

Deck Decker has been the Executive Director of the Office of Administration and Technology Services within the Cabinet for Health and Human Services for the past two years. In this capacity, he oversees technology, accounting, procurement and facilities. The Office of Administration and Technology Services has been assigned to implement the 1115 KY Health Waiver Program. Prior to this position, Deck has spent the past 12 years working in contracts and procurement both in the public and private sectors.

Medicaid Innovations Forum

Mina Chang, PhD
Assistant Commissioner, Primary Care Access and Planning
New York City Department of Health and Mental Hygiene

Mina Chang, PhD currently is the Assistant Commissioner, Primary Care Access and Planning at the New York City Department of Health and Mental Hygiene.

In this role, Dr. Chang leads a bureau of approx. 75 staff ($11 million budget, 40 contracts), its strategic planning, policy development, and citywide health insurance campaigns and enrollment assistance program. Dr. Chang steers her team to help advance health care reform and maximize both insurance coverage and healthcare access to improve health and health equity for all New Yorkers.

Dr. Chang has a proven track record in advancing population health using consumer, provider, payor, and community engagement strategies. Dr. Chang previously served as the Chief of Health Research and Program Development at the Ohio Department of Medicaid. She has more than 17 years of leadership and managerial experience for large health care delivery systems, including Medicaid, managed care, and behavioral health. She has served as a senior leader, overseeing program accountability of seven Medicaid managed care plans and has more than 20 years of relevant experience in policy, research, and analytics. Dr. Chang holds a Doctor of Philosophy in Public Policy and Management and a Master of Public Administration from the Ohio State University.

Medicaid Innovations Forum

Amy Coonradt
Senior Policy Advisor
Department of Vermont Health Access

Amy Coonradt is a Senior Policy Advisor with the Payment Reform team at the Department of Vermont Health Access (which operates as a public managed care-like model for Vermont's Medicaid program under the State's Global Commitment to Health Section 1115 waiver). In this role, Ms. Coonradt is involved in the design, implementation, and evaluation of value-based payment models, including its Medicaid ACO Shared Savings Program from 2014-2016, and its current Medicaid Next Generation ACO program. She oversees the current program’s day-to-day operations and activities, and also provides support for regulatory reviews of new payment models with the federal government (CMS). She holds a masters degree in Public Health and certificate in Health Policy Analysis from Columbia’s Mailman School of Public Health.

Medicaid Innovations Forum

Kerda DeHaan
Management Analyst
DC Department of Health Care Finance

Kerda DeHaan currently serves as the administrator for the DC Department of Health Care Finance’s health home program for individuals with multiple chronic conditions. She has over 15 years of experience in the public health and has transferred her knowledge in maternal and child health, communicable disease surveillance, developmental disabilities, social determinants of health, health disparities, and case management to her role in Medicaid. Other responsibilities include the development, implementation of programs to improve health outcomes for the Medicaid population and assisting in the development of a statewide Medicaid quality improvement strategy. Kerda received a Master of Science in Nutritional Sciences from the University of Kentucky.

Medicaid Innovations Forum

Neng Bing Doh
CEO
HealthCrowd


Medicaid Innovations Forum

Barbara Dusenberry, BSN, RN
Manager of Care Management, Medicaid
Priority Health

Barbara Dusenberry is a Registered Nurse with 30 years’ experience in both clinical and managed care environments. She has extensive experience in care management has worked exclusively with the Medicaid population since 2008 and understands the challenges, including the social determinants of health impacting the Medicaid population.

Currently Barb serves as the Manager of Care Management for Medicaid at Priority Health. Priority Health is a Michigan based Health Plan serving HMO, PPO, Medicare Advantage and Medicaid members across the State of Michigan. Her responsibilities include the development, implementation and administration of programs to improve the member experience of care, improve health outcomes for the Medicaid population and achieve medical cost goals for the Medicaid Business Unit. She directly oversees the care management department. She also has experience working in Critical Care, Post-Acute Recovery Care, and has held leadership roles in Home Health Care and Long Term Acute Care Hospital and Hospital Administration.

Barb obtained her Bachelor of Science degree in Nursing from Ferris State University. Barb lives in Montague, Michigan with her husband David and their 5 children.

Medicaid Innovations Forum

John R. Emery
Deputy General Counsel
New Mexico Human Services Department


Medicaid Innovations Forum
Clay Farris
Director of Operations
Mostly Medicaid

Clay has advised CMS administrators, state Medicaid Directors and a wide range of other clients in the healthcare industry. His unique blend of management consulting, project management, policy making and analytics help deliver on-time, actionable results for a wide array of business challenges.

His experience includes policy making at both the federal and state levels, management consulting for large organizational change initiatives, big data solution sales and implementation and cutting-edge analytics. He currently serves as the Director of Operations for Mostly Medicaid, where he leads key project components related to consultation design, Medicaid subject matter expertise and project management. He has a masters in Health Policy from the Johns Hopkins Bloomberg of School of Public Health and is also a Certified Internal Auditor.

Medicaid Innovations Forum

Holly Michaels Fisher
Head, Dual Eligible Markets
Aetna

Holly has over 30 years’ experience in managed care and health care clinical programs. She is a nurse executive with deep industry and consulting experience in government programs managed care product innovation and development, strategic planning, program/ product and operational design, market and opportunity analysis, financial feasibility, network strategy, quality and performance improvement, revenue management. Holly specializes in managed care programs serving Medicare, Medicaid, dual eligibles and other specialized populations, and is a nationally-recognized thought leader and speaker on specialized managed care programs. Holly was responsible for building and leading the first managed long term care plan in NYS. Her experiences is wide ranging and includes running the largest PACE organization in the country, market lead for a large institutional SNP, led Medicare and Medicaid lines of business for a large regional health plan, and has consulted to Medicare and Medicaid health plans on all facets of health plan operations and strategy. Holly received her Masters in Public Health Administration, Masters of Science in Urban Planning, and Bachelors of Science in Nursing from Columbia University.

Medicaid Innovations Forum

William E. Golden, M.D.
Professor of Medicine and Public Health, University of Arkansas for Medical Sciences
Medical Director, Arkansas Medicaid

William E. Golden, M.D. is Professor of Medicine and Public Health at the University of Arkansas for Medical Sciences and Medical Director of Arkansas Medicaid where he is the clinical lead for the program’s nationally recognized multipayer payment reform initiative. Previously, he served as the Vice President for Clinical Quality Improvement of the Arkansas QIO and designed numerous statewide quality improvement projects. A past Chair the Board of Regents of the American College of Physicians, Dr. Golden served 4 years on the Board of Directors of the National Quality Forum and is a past President of the American Health Quality Association. He is currently on the Guiding Committee of the CMS Health Care Payment Learning Action Network and co-chair of its Primary Care workgroup. Dr. Golden received an AB from Brown University, an MD from Baylor College of Medicine, and internal medicine training at Rush Medical Center in Chicago.

Medicaid Innovations Forum
Erine Gray
Founder and CEO
Aunt Bertha
Erine is the Founder and CEO of Aunt Bertha, a Public Benefit Corporation based in Austin, TX. The Aunt Bertha Software Platform is the leading Social Services Search and Referrals Platform used by payers, hospital systems, cause organizations, corrections organizations and community colleges. Erine is a 2014 TED Fellow, has an MPA from LBJ School of Public Affairs at the University of Texas ('04), and BA from Indiana University Economics ('00). He lives in Austin, TX.

Medicaid Innovations Forum

Jennifer Harp
Deputy Executive Director, Office of Administrative and Technology Services
Kentucky Cabinet for Health and Family Services


Medicaid Innovations Forum

Cynthia Hatcher
National Vice President, Medicaid Products and Innovation
WellCare Health Plans, Inc.


Medicaid Innovations Forum

Lisa Holden
Vice President, Accountable Care
Independent Care Health Plan

Lisa Holden is the Vice President of Accountable Care for Independent Health Care Plan (iCare) located in Milwaukee, Wisconsin. In her role, Holden is responsible for developing and implementing strategies and programs to obtain measured care management performance levels and for the on-going management of the iCare’s member experience within its model of care.

Holden has extensive and varied experience in nonprofit management, government affairs, public policy, coalition building and leadership. Prior to joining iCare in 2014, Holden was the Senior Director of Organizational Development and Education at Visiting Nurse and Hospice Care of Santa Barbara.

Holden's public policy and government affairs experience includes eight years serving as the Executive Director of the Connecticut Coalition Against Domestic Violence (CCADV) and Board Member for the National Network to End Domestic Violence. Under her leadership CCADV became a state and national leader on addressing the needs of domestic violence victims within the criminal justice system.

Holden's nursing leadership career included serving as the Regional Manager for Ambulatory and Community Women’s Health Services for Aurora Health Care in Milwaukee, WI. In that position, Holden led efforts to improve health care services for women and children and foster reform and improvements in government agencies and community organizations to reduce infant mortality. From 1983 to 2000, Holden was extensively involved in both the March of Dimes and the Wisconsin Association of Perinatal Care (WAPC), chairing the joint Public Policy committee.

Medicaid Innovations Forum

Jenny Ismert
Vice President of Health Policy
UnitedHealthcare Community & State

Jenny Ismert is the Vice President of Health Care Policy at UnitedHealthcare Community & State. UnitedHealthcare Community & State, a $23 billion Medicaid business, proudly serves over five million members throughout 24 states. UnitedHealthcare is a division of UnitedHealth Group (NYSE: UNH) which is a diversified Fortune 50 health and well-being company with a mission to help people live healthier lives.

In her current role, Jenny leads UnitedHealthcare Community & State’s national policy team responsible for the development of policy strategy to support public medical assistance program sustainability, and health plan operations. Through that work, she is responsible forsupporting state and federal policy strategies extending to 24 states plus Washington, D.C. serving more than 5 million low-income and underinsured beneficiaries. Jenny is also actively supporting UnitedHealthcare’s strategic efforts to explore the connection between health care and housing for Medicaid beneficiaries.

Prior to this role, Jenny served as Vice President of Housing at UnitedHealthcare where she led strategic initiatives to test the impact of housing intervention on health care costs. Before becoming Vice President of Housing, Jenny was the Director of State and Federal Policy for UnitedHealthcare Community & State, and Director of Legal Risk Management.

For more information, visit UnitedHealthcare at www.uhc.com, follow @myUHC on Twitter, or join the conversation on our UnitedHealthcare Community Plan Facebook page.

Medicaid Innovations Forum

Ernestine Johnson, RN, BSN, MPA
Director of Utilization Management
Trusted Health Plan

As Director of Utilization Management for Trusted Health Plan, Ernestine Johnson is responsible for the day to day management of both utilization review and case management. This involves oversight of both in-patient and out-patient authorizations as well as case management and care coordination of services needed before and after service utilization. Johnson has held leadership positions in acute and long-term care for more than twenty years.

Medicaid Innovations Forum
Leornard J. Kirschner M.D. M.P.H.,
Immediate Past President
AARP Arizona
Dr. Kirschner is Immediate Past President of AARP Arizona. He is a member of the AHA Committee on Research and was a member of the 2010 Long Range Policy Committee. He is on the Board of Directors of Wickenburg Community Hospital. He is a member of the National Advisory Board on Improving Health Care Services for Seniors and People with Disabilities. He is a Trustee of the Arizona Perinatal Trust, a member of the Arizona State Medicaid Advisory Committee, the State Trauma Advisory Board, and Fighter Country Partnership. He was a member of the Harvard School of Public Health Leadership Council, 2003 to 2006, and the 2003 Citizens' Task Force on the Maricopa County Health Care System. He is a past President of the Veterans Medical Leadership Council of the Carl T. Hayden VA Medical Center, and he served on the Board of the AzHHA from 1998 to 2005. He was a member of the AHA Regional Policy Board from 2000-2003 and 2007-2009 and was on the Board of the PMH Health Systems Strategy Group, 1994-2001; Del E. Webb Hospital, 2002-2008; and Sun Health, 2004-2008.

He retired as a Principal with William M. Mercer Inc., a global consulting firm, in 2001. During his tenure with the company, he provided consulting services to such diverse Medicaid programs as TennCare, MediCal and AHCCCS. Dr. Kirschner was Vice President, Health Care Initiatives, State Health Care, EDS, 1993 to 1999. During his 6 years with EDS, he provided consulting services to Medicaid programs across the United States, including business trips to all 50 states. Dr. Kirschner was Director of the Arizona Health Care Cost Containment System (AHCCCS) from February, 1987 until July, 1993. This program provides health care to over 1 million residents of the state. The prepaid model pioneered by Arizona is considered to be the most cost effective means of providing quality health care to Medicaid beneficiaries. During his 6 years as AHCCCS Director, he represented the western states and Pacific territories on the Executive Committee of the State Medicaid Directors Association and chaired the Medicaid Managed Care Technical Advisory Group.

During the past 40 years, he has been an invited speaker at numerous conferences across the country speaking on the subjects of Medicaid, Medicare, managed care, behavioral health and health care reform. He was on the Advisory Committee of the National Managed Health Care Congress, a featured speaker of the Medical Leadership Forum and co-author of "Medicaid Managed Care" in the Managed Health Care Handbook. He was the recipient of the 1994 Arizona Hospital and Healthcare Association's Salisbury Award and the 1997 Arizona Department of Health Services and Arizona Medical Association's Public Health Service Award. In 2006, he was awarded the Healthcare Lifetime Achievement Award by the Phoenix Business Journal and the Individual Leadership Award by WESTMARC. Dr. Kirschner is a graduate of Williams College, Albany Medical College, and the Harvard University School of Public Health. He is board certified by the American Board of Preventive Medicine and is a Fellow of the American College of Preventive Medicine and the Aerospace Medical Association.

Dr. Kirschner served on active duty in the United States Air Force for 22 years commanding five Air Force hospitals before retiring in 1985 as Commanding Officer of the USAF Hospital, Luke Air Force Base with the rank of Colonel. He spent ten years at military medical facilities outside the United States, including assignments in Turkey, Japan, Vietnam, Thailand and Spain, and served four years as Director, Cadet Health Services at the USAF Academy. His military awards include the Legion of Merit, Bronze Star, Air Medal and Vietnam Service.

Medicaid Innovations Forum
Lawrence J. Kissner
Chief Executive Officer
Aetna Better Health
Lawrence Kissner is the CEO of Aetna Better Health of Illinois, a $1.7 billion dollar health plan serving more than 230,000 Medicaid beneficiaries. Aetna Better Health has contracts in IL that cover almost every population including ABD, LTSS, MLTSS, TANF, ACA, and Duals members. We are also one of two plans that manage the Colbert Consent Decree which assists nursing home residents to move back to the community.

Prior to joining Aetna, Mr. Kissner was most recently the Commissioner of Medicaid for the Commonwealth of Kentucky and was instrumental in leading the state to a position of national prominence by smoothing out the transition from fee-for-service (FFS) to managed care, expanding Medicaid, and helping to build a fully functional health benefit exchange. While serving as the Commissioner, Lawrence participated in the prestigious Medicaid Leadership Institute with five other Medicaid Directors from around the country.

Previously, Mr. Kissner was CEO of Magnolia Health Plan in Mississippi, Vice President of National Accounts and Large employers at Independence Blue Cross, and President and CEO of UnitedHealthcare in Kentucky.
Medicaid Innovations Forum
Steve Konsin, RPh
Principal
Syrtis Solutions
Steve Konsin is responsible for Syrtis Solutions' leadership direction. Before founding Syrtis, Steve, a licensed pharmacist, has held executive leadership positions at several fortune 500 companies and operational management positions in leading retail and mail service pharmacies, pharmacy benefit managers, MMIS and specialty pharmacy organizations.

Steve has spent his career dedicated to the business of pharmacy, which includes expertise in management of operations, information technology, clinical programs, third party liability, sales, reporting, network management, specialty and mail service distribution, formulary design, and rebate management.

Medicaid Innovations Forum

Cheryl Lulias, MPH
President & Executive Director
Medical Home Network (MHN)
CEO
MHN ACO

Cheryl Lulias has more than 20 years of experience working with complex health care systems and health plans in a broad range of areas including integrated delivery system development, population health management, value based contracting, strategy and network management. As the President & Executive Director of Medical Home Network (MHN), Cheryl leads this virtually integrated delivery system, which is a catalyst to drive delivery redesign and practice innovation in the safety net. She also serves as CEO of the MHN ACO, the 1st Medicaid ACO in Illinois. The MHN ACO is owned and governed by leaders from 12 health care organizations, representing nine federally qualified health centers and three hospital systems.

Previously, Cheryl served as the Vice President of Network Management for WellCare Health Plans of IL, a provider of Medicaid and Medicare HMO products. Prior to that, Cheryl held leadership positions at several academic and community hospital systems in IL, IN and NY.

She received her undergraduate degree from the University of Michigan and her Master of Public Administration from the University of Illinois.

Medicaid Innovations Forum

Sarah Matousek
Senior Consultant
Day Health Strategies

Sarah Matousek joined Day Health Strategies (DHS) in late 2014, where she contributes to strategic planning/implementation, change management, health reform, quantitative and qualitative research, operations, and program development.

After spending eight years in academia researching Alzheimer’s disease in Rochester, NY and then at the Brigham and Women’s Hospital in Boston, Sarah studied health policy and management at the Boston University School of Public Health. While there, she collaborated with a team at Harvard Medical School to develop and implement a mobile phone solutions program for surgical patients in rural Haiti. She also bolstered her skills and knowledge in quantitative and qualitative research, operations, strategic management, data analytics, and human resources.

Since joining Day Health Strategies, Sarah helped developed the MOSAIC Maturity ModelTM to evaluate both general and industry-specific organizational capabilities, across public agencies, value-based healthcare systems, and insurance exchanges. Sarah recently aided the submission of a State Innovation Model grant, implemented weekly dashboard reporting for the executive team at a state health insurance exchange, and conducted a detailed analysis and recommendations for an incoming secretary of EOHHS.

Sarah has recently led the planning and implementation effort for a large Model A MassHealth ACO, redesigned care management for a major provider network, and evaluated primary care/behavioral health integration efforts for a public agency in Massachusetts. Other client work includes supporting strategic planning and using a change management framework to help implement a large-scale transformation at a provider organization.

Sarah holds an adjunct faculty position at Boston University’s Metropolitan College teaching Introduction to the US Healthcare System for Health Communicators. She also recently accepted an affiliate faculty position with Atul Gawande’s Ariadne Labs. She holds a PhD in Neurobiology & Anatomy from the University of Rochester and a MPH in Health Policy & Management from Boston University.

Medicaid Innovations Forum
Jordan Mauer
EVP of Marketing & Engagement
NovuHealth
Jordan develops and leads NovuHealth's marketing and brand initiatives, as well as the end-to-end management of member-facing operations. Jordan brings a passion for analytics, loyalty operations and engagement, as well as strategic energy to NovuHealth.

Medicaid Innovations Forum
Jim Milanowski
President and CEO
Genesee Health Plan
Jim Milanowski has over 22 years experience in the management of mental health, substance abuse, behavioral health managed care and medical care coverage programs. Mr. Milanowski currently serves as the President and Chief Executive Officer of the Genesee Health Plan (GHP), administering a community based indigent health care plan. The health plan has covered over 70,000 Genesee County residents since 2001. Since the start of enrollment into Affordable Care Act in 2013, GHP has conducted outreach and enrollment sessions with over 15,000 Genesee County residents. The health plan received the 2015 Pinnacle Award from the Michigan Association of Health Plans for this effort.

As a strong advocate, his expertise includes working to reduce racial disparities, uncompensated care, and the impact of chronic disease. During his leadership, Genesee Health Plan has received the national quality award from URAC for Best Practices in Patient Empowerment and Protection, the Greater Flint Labor Council's Community Partnership Award and the Robert M. Pestronk Excellence in Public Health Award. He is a founding member of the Health Net Collaborative, and a member of the Greater Flint Health Coalition Access, Dental and Medical Group Visit Committees. He is the Treasurer of the Michigan Association of County Health Plans and is on the Board of Directors for the Genesee Community Health Center.

Mr. Milanowski received his Bachelor of Arts degree in Psychology from Spring Arbor University and his Master's of Science degree in Clinical Psychology from Eastern Michigan University. He is a limited-licensed psychologist in the state of Michigan, and has extensive counseling experience with adult, child, and adolescent populations.

Medicaid Innovations Forum

Greg Moody
Director
Ohio Office of Health Transformation

Governor John R. Kasich appointed Greg Moody in January 2011 to lead the Office of Health Transformation. OHT is responsible for advancing Governor Kasich's Medicaid modernization and cost-containment priorities, and engaging private sector partners to improve overall health system performance.

Greg began his public service career as a budget associate for the U.S. House Budget Committee in Washington D.C. The Budget Chairman at the time, Rep. John Kasich, asked Greg to study the impact of Medicaid on federal spending – an assignment that set the course for his public policy career.

Prior to joining the Kasich Administration, Greg was a senior consultant at Health Management Associates, a national research and consulting firm that specializes in complex healthcare program and policy issues. He worked with clients to improve Medicaid system performance, and wrote extensively about state health system innovations for the Commonwealth Fund, National Governor's Association, and other foundations.

Greg's Ohio experience includes serving as Interim Director of the Ohio Department of Job and Family Services (2001), Executive Assistant for Health and Human Services for Governor Bob Taft (1999-2004), and Chief of Staff to the Dean at the OSU College of Medicine (1997-1999).

Greg has a Masters in Philosophy from George Washington University and Bachelors in Economics from Miami University.

Medicaid Innovations Forum

Bill Moss
Assistant Secretary, Aging and Long-term Support Administration
Washington State Department of Social and Health Services

Bill Moss is the Assistant Secretary for the Aging and Long-Term Support Administration (ALTSA) a post to which he was appointed to February 2013. As part of delivery of long-term services and supports, the Assistant Secretary has the responsibility for oversight of the Washington State Council on Aging (SCOA), the state’s Area Agencies on Aging and all publicly funded long-term services and supports in Washington State.

Over the past two decades, Bill has provided leadership in a number of positions in ALTSA which include Director of the Home and Community Services Division, Office Chief for Home and Community Programs and Assistant Regional Administrator for Home and Community Services. In 2017 Bill was appointed by the Governor to hold the interim seat as the Acting Secretary of the Department of Social and Health Services.

Washington’s long-term services and supports system, serves more than 74,000 citizens; the 2017 AARP Long-Term Services and Supports Scorecard ranked Washington 1st in the nation, up from its 2nd ranked position in 2014, this is a result of continued hard work and focused effort of ALTSA staffs commitment to the mission of ensuring “choice” for Washingtonian’s regarding where and how they will receive long-term services and supports.

Bill participates on a number of boards and workgroups, including:
  • The Training Partnership (2013-present) – which delivers innovative training for long-term care workers in Washington.
  • The Health Benefits Trust Board (Vice Chair, 2013-present) – advisory oversight of affordable benefits for long-term care workers.
  • National Association of States United for Aging and Disabilities (NASUAD) (Region X Regional Representative, 2014 – present)
  • ashington’s Dementia Action Collaborative Working Group (Chair, 2014-present) – fall of 2015, completed the Washington State Alzheimer’s plan.
Bill has been a respected leader with the DSHS for 25 years. Bill was nominated for the Governor's Distinguished Management Leadership Award in 2001 and received the award in 2015; he was presented the 2000 Assistant Secretary's Quality Leadership Award. In 2013, Bill, along with all 1500 of his staff, received the Department of Social and Health Services Secretary’s Award for National Excellence in recognition of national leadership in the provision of home and community support services.

Medicaid Innovations Forum
Jeff Myers
President and CEO
Medicaid Health Plans of America
Jeff Myers is the president and CEO at Medicaid Health Plans of America (MHPA), the leading national trade association for Medicaid managed care organizations. Mr. Myers serves as the primary spokesperson for the Medicaid health plan industry before Congress, the executive branch, state governments, and the media. Mr. Myers is responsible for demonstrating the value of Medicaid managed care to these audiences as well as opening new markets for Medicaid health plan business. He also leads advocacy efforts in advancing an aggressive policy agenda on behalf of the industry.

A government affairs veteran, Mr. Myers comes to MHPA from the American Health Care Association (AHCA), where he was senior vice president of policy and government relations. Prior to AHCA he represented pharmaceutical companies like Cephalon, Biogen Idec, Pharmacia, and Hoffman-LaRoche before the legislative and executive branches. His time on Capitol Hill included serving as U.S. Representative Fred Upton’s legislative director and health staff for the Energy and Commerce Health Subcommittee, and working for U.S. Representatives Don Sundquist and Alex McMillan. While at McMillan’s office, Mr. Myers led McMillan’s health staff during the attempt at health reform in 1994. Mr. Myers received his MBA from the Fuqua School of Business at Duke and his bachelor’s degree from Rhodes College in Memphis. He lives in McLean, Virginia with his wife and three children.

Medicaid Innovations Forum

Cynthia Knorr-Mulder MSN, BCNP, NP-C
Administrative Director - Pain and Palliative Medicine
Pain Management Nurse Practitioner
Englewood Hospital & Medical Center

Cynthia is the Administrative Director of Pain Management & Palliative Medicine at Englewood Hospital and Medical Center where she has successfully implemented pain management initiatives that have enhanced the quality of care, improved patient satisfaction while reducing cost of care and length of stay for Medicare patients. Cynthia is recognized nationally for her contributions to pain management and the development of multi-modal integrative medicine programs, she opened one of the first private nurse practitioner pain management practices in New Jersey, which focused on the therapeutic relationship, self-care, stress management and health promotion for patients with acute and chronic pain.

As lecturer and keynote speaker, she has given many national presentations on pain management and integrative medicine including the annual PAINWeek Conferences. She believes that healthcare providers must first recognize that the therapeutic relationship they provide for the patient is the primary foundation for optimal health and healing. Educating and engaging patients to become active participants in healthcare helps to reduce the overall cost of healthcare, improve patient's function and overall quality of life.

Affiliated with various colleges and universities, she received the annual excellence award given by New York University for her contributions as a faculty member, and the first National Nurse Practitioner Award for Clinical Excellence given by the National Conference in Chicago.

Cynthia's goal is to continue to implement innovative initiatives in pain management that meet the needs of the Medicare, Medicaid and underserved population by providing high quality care in a cost-effective environment. She believes that the success of healthcare in the future will be achieved by integrating research-based medicine within a caring humanistic therapeutic model that engages patients and promote self-care.

As a healthcare provider and lecturer her philosophy and style is humanistic and supportive. She believes that at any given moment we are all teachers, learners and doers. At any given moment we all have the ability to influence the health and healing of another soul.

Medicaid Innovations Forum

Elena Nicolella
Executive Director
New England States Consortium Systems Organization

Elena Nicolella is the Executive Director of the New England States Consortium Systems Organization, a private, non-profit committed to supporting State Government Health and Human Service agencies. Elena previously worked for the State of Rhode Island’s Executive Office of Health and Human Services as the Director of Policy and Innovation and prior to that, as Medicaid Director. Elena also worked for the Centers for Medicare and Medicaid Services for in the Boston Regional Office. She received her Master’s in Public Health from Boston University.

Medicaid Innovations Forum

Henry W. Osowski
Managing Director
Strategic Health Group LLC

Hank Osowski, a Founding Member of Strategic Health Group, is an experienced health care executive and strategist who has provided leadership to commercial, Medicare and Medicaid health plans for more than 30 years. He currently is the Managing Director of Strategic Health Group, a new boutique strategic and financial advisory firm dedicated to bringing seasoned leadership to enable health care organizations to succeed in a challenging and changing environment. He is an expert in Medicare Advantage and Medicaid long-term care strategies.

Formerly, as Senior Vice President Corporate Development, he was a key member of the senior leadership team that the company from a near death experience to an exceptionally strong financial position. He led SCAN Group's efforts to expand into seven additional California counties. Hank also led SCAN's entry into Arizona and served as the initial President of SCAN Health Plan Arizona and SCAN Long Term Care. The service area expansions represent approximately a quarter of SCAN's membership and added nearly $450 million to SCAN's revenue. He also led the organization's strategic planning efforts and initiated an innovation development regimen to seek improvements in care coordination practices and future care outcome protocols.

Prior to SCAN, Hank served as a Principal in a national health care consulting organization providing a range of strategic, financial and development services for health plans, physician groups and hospitals. He began his California career as a member of the senior management team responsible for the turnaround and financial survival of Blue Cross of California. In this capacity, Hank led the financial turnaround of the Individual and Small Group Division and provided leadership to the organization's strategic planning efforts.

Earlier he served as Vice President International Operations for American Family Life Assurance Corporation where he directed the activities of the company's Canadian and European operations. In this role he directed the development of start-up operations in the United Kingdom, Germany and Italy, as well as the financial turnaround of the company's Canadian operations. Earlier, Hank also served as Director of Insurance Consulting Services for Coopers and Lybrand, a predecessor to PriceWaterhouse Coopers.

Throughout his career, he has been a frequent speaker on critical issues and challenges facing the Medicare and Medicaid programs. In 2011, Hank spoke to the Managed Medicaid Congress about principles for structuring effective long term care programs, to the Medicare Market Innovations conference about opportunities for strengthening a plan's five star quality rating and offered his strategic projections for the future of Medicare. He also spoke to a diverse health care and technology audience at the Healthcare Unbound conference about leveraging the power of technology to improve the quality of health outcomes and care interventions.

Medicaid Innovations Forum

Holly Cunningham Piggott
Director GBD Special Programs
Anthem Indiana Medicaid

Holly Cunningham Piggott serves as the Director of Special Programs for Government Business Division at Anthem. Holly joined the Anthem team August 31, 2015 to oversee Hoosier Care Connect, which is Indiana’s risk based managed care for the aged, blind, disabled, foster and wards populations. Holly came to Anthem with 24 years of experience working with individuals with disabilities in many different roles starting from front line staff to executive leadership.

Holly has spent years serving individuals in Home and Community Based Waiver programs as well as supervising intensive care facilities across Indiana. She has partnered with state agencies to provide better care to individuals with disabilities and met with legislators, including advocating for better reimbursement rates during Indiana General Assembly budget sessions. Holly currently is on the Board of Directors for About Special Kids, a statewide parent to parent network that offers support and resources to families with children who have special needs.

Holly received her Bachelor of General Studies: Human Services and Master of Public Management: Health System Utilization from Indiana University.

Medicaid Innovations Forum

Kristi Putnam
Program Manager - Kentucky HEALTH Medicaid Transformation
Kentucky Cabinet for Health and Family Services


Medicaid Innovations Forum

Sheela Ramamurthy
EVP of Client Services
VirtualHealth

A graduate of the University of Chicago, Sheela spent more than a decade at PwC in the Health Industries Practice, where she worked with the Health Research Institute, Global Healthcare Team, Research & Analytics, and Advisory Services. Prior to joining VirtualHealth, she led clinical operations and technology optimization for the Government Programs Division at the Health Care Service Corporation (HCSC), one of the country's largest health insurance companies. Sheela spearheads VirtualHealth's award-winning consultative approach to product implementation and business process optimization across the full range of care management and population health domains.

Medicaid Innovations Forum

Randy Ricker
Vice President of Managed Long Term Services and Supports
Optima Health

Currently Vice President of Managed Long Term Services and Supports at Optima Health, Randy has been in the health insurance industry since 1981. Randy was the Compliance Officer for Lincoln National’s Employee Benefits division, followed by leading the product development function for United Healthcare’s insurance subsidiary, and then helping to develop United’s Medicare Complete product portfolio.

In 2000, Randy moved to AMERIGROUP to implement product management strategies. Randy was hired by Optima Health in 2004 to lead product management efforts, and led Optima’s entry into the Medicare Advantage program. Randy led Optima’s Medicaid program, serving 178,000 Virginians for 5 years, prior to leading the development and implementation of the MLTSS program.

Randy is married to his former mixed doubles partner. They are enjoying empty nesting, with frequent happy disruptions from their two married adult children, and two granddaughters (pictures available on request). Randy also coaches tennis whenever he can find the time.

Medicaid Innovations Forum
Rob Robidou
Vice President, Operations
Children’s Medical Center Health Plan
Mr. Robidou has over 22 years of Managed Care experience. He is currently the Vice President of Operations for Children’s Medical Center Health Plan (CMCHP) in Dallas which involves working with all areas of operations within CMCHP management including supervision of network development, credentialing, claims, system configuration, member and provider services and network administration. He is involved in the strategic planning, initiatives, and administration of CMCHP in order to ensure compliance with the agreement between CMCHP and the Health and Human Services Commission (HHSC). This also encompasses leading and working with health plan staff in the implementation of programs, chairing committees and serving on projects within all areas of the health plan. He has been part of the establishment of two start up HMO’s, the development of other POS programs, PPO networks and transplant programs in various parts of the United States.
Medicaid Innovations Forum

Linda Roman
Vice President
Human Arc

Linda joined Human Arc in 2008, bringing to its health plan clients 20 years of diverse health care industry experience. She plays a lead role in ensuring Human Arc’s products and services meet current and emerging needs of the market. Prior to joining Human Arc, she served for more than 10 years as President and Chief Executive Officer of her own health provider companies; focused on serving Medicaid and Medicare beneficiaries. As a past President of the Kansas Healthcare Association, she served as a lobbyist relating to reimbursement issues in Washington. Linda has a bachelor’s degree in health care administration and a master’s degree in business administration. She also is certified in Lean Six Sigma.

Medicaid Innovations Forum

Danis Russell
Chief Executive Officer
Genesee Health System

Danis Russell has been the CEO of Genesee Health System, Flint, Michigan, for 19 years. Prior to Flint, Russell ran behavioral health systems and hospitals in Ohio and New Jersey. He has over 40 years’ experience in community mental health as a clinician and administrator. Russell has directed the GHS initiative to help Flint recover from the water crisis since the emergency declaration. In 2017 he was awarded the National Council on Behavioral Health’s Excellence Award for Visionary Leadership for his 40 years in the industry and leadership during the Flint Water Crisis.

Medicaid Innovations Forum

Kirk D. Smith, MHSA
President & CEO
reater Flint Health Coalition

Kirk D. Smith is President & CEO of the Greater Flint Health Coalition. The Flint, Michigan based Greater Flint Health Coalition (GFHC) is a nonprofit collective impact organization created by multi-sector community, health care, public health, and business leaders to serve as the neutral backbone and convening entity to lead and coordinate collaborative efforts to improve population health status, reduce and prevent disease, improve access, quality, and cost effectiveness of the healthcare system, and reduce health disparities in the region. He has served as a leader in developing, implementing, and coordinating the community’s collective impact strategy to improve health status in Genesee County and Flint since 2005. He has extensive community knowledge, and a history of collaborative success working with a wide variety of public sector, private sector, community, and institutional partners to develop and implement programs that improve health outcomes.

Kirk has served as the Greater Flint Health Coalition’s President & CEO since 2010. He joined the organization in 2005. Prior to joining the GFHC he worked in business and fund development in the nonprofit industry. He holds a baccalaureate degree in Psychology from The University of Michigan and a master’s degree in Health Service Administration with a concentration in Health Management and Policy from The University of Michigan School of Public Health. Kirk serves on a number of local and state advisory boards. Born in Flint, he currently resides in Genesee County with his wife and two children.

Medicaid Innovations Forum

Mindy Smith, BSPharm, RPh
Vice President, Pharmacy Practice Innovation
PrescribeWellness

Smith joined PrescribeWellness as the Vice President of Pharmacy Practice Innovation in August 2015 where she works to drive the adaption of pharmacist patient care services. PrescribeWellness offers innovative technological solutions designed to make it easier for pharmacists to manage patient care services by improving patient adherence, building customer loyalty and providing extended services via the appointment-based model. PrescribeWellness solutions have been proven to improve a patient’s adherence to their medication and the pharmacy’s ratings in various performance measures.

Prior to joining PrescribeWellness in August 2015, Mindy Smith served as the Executive Director of the American Pharmacists Association Foundation from 2011 to 2015. Smith was appointed as chief executive officer of the Arizona Pharmacy Alliance in 2006 and served in that role for five years. Previous to her service in Arizona, Smith served as the executive director of the Wyoming Pharmacy Association from 2003-2006.

The first seven years of her career, Smith practiced in community pharmacy settings as well as spend six years practicing in health systems where she was awarded the Health-System Clinical Pharmacist of the Year in 2001 for helping establish an anticoagulation patient care service through collaborative practice. She holds two clinical certificates in diabetes and anticoagulation, and was ACLS (Advanced Cardiac Life Support) certified during her tenure at the hospital. She also holds a certificate in Professional Fundraising from Boston University’s Center for Professional Education.

Mindy Smith earned both a Bachelor of Science in Zoology-Physiology from the University of Wyoming in 1995 and a Bachelor of Science in Pharmacy in 1998 from the University of Wyoming School of Pharmacy. Smith serves on the National Alliance of State Pharmacy Associations (NASPA) associate board and the Alliance for Patient Medication Safety. Smith also serves on the board the Alliance for Integrated Medication Management.

Medicaid Innovations Forum

Phil Stalboerger
Vice President, Medical Affairs
MTM, Inc.

Phil Stalboerger is Vice President of Public Affairs at MTM (Medical Transportation Management) and has over 20 years of experience in health care and government relations. Phil began his career in the Minnesota legislature as staff for the Senate Commerce Committee. In 1999 he became the director of legislative affairs for the Department of Commerce. From there, Phil joined Blue Cross Blue Shield of Minnesota and became the Vice President of Legislative and Public Affairs for 12 years. Now as a Vice President at MTM, Mr. Stalboerger's responsibilities include managing public affairs efforts in nearly 30 states and Washington D.C.as MTM continues to grow in contracting with health plans, state governments, and municipalities around the country.

Mr. Stalboerger holds a Bachelor of Arts degree in government and political science from St. John's University in Collegeville, MN and a Master of Arts degree in public administration from Hamline University in St. Paul MN.

Medicaid Innovations Forum

Joseph A. Stankaitis, MD, MPH
Chief Medical Officer
Monroe Plan for Medical Care

Joseph A. Stankaitis, MD, MPH is the Chief Medical Officer of YourCare Health Plan in Western New York and the Monroe Plan for Medical Care, a healthcare management organization in Rochester, New York. He is a Fellow of the American College of Physicians and the American College of Physician Executives and Clinical Associate Professor of Family Medicine at the University of Rochester School of Medicine and Dentistry. He is an active reviewer and past Chair of the Review Oversight Committee for the National Committee for Quality Assurance (NCQA) and is the President of American Diabetes Association (ADA) Rochester Volunteer Leadership Board, currently serving as a member of the ADA's National Professional Practice Committee.

Dr. Stankaitis received a bachelor's degree in biology from Boston College, his MD from the University of Connecticut School of Medicine and completed his residency and chief residency in the Primary Care Program in Internal Medicine at the University of Rochester. As a Kellogg Foundation Fellow at Harvard University, he received a Master's degree in Health Policy and Management.

Medicaid Innovations Forum

Molly Taroli
Project Coordinator, Central Oregon CCO
PacificSource Community Solutions

Molly joined PacificSource in February 2012 on the Medicare Utilization and Management team joined the Medicaid Member Support Services team in Case Management a year later. Her role evolved into a Complex Care Outreach Specialist and she created the Community Resource Huddle in Central Oregon. After three years in a member facing role, Molly accepted a new position as the CCO Project Coordinator for Central Oregon. Molly started working in healthcare 17 years ago starting at Good Samaritan Legacy Health Systems in Radiology. After five years with Legacy, Molly moved to Central Oregon and worked at St. Charles Health System in Pre-Surgery and OR scheduling. Molly was awarded PacificSource’s Service Award in 2013 and Community Outreach award in 2014. Molly currently chairs the Aging and Disability Resources Center Operations Council, is the Non-Emergency Medical Transportation representative for the Public Transportation Advisory Committee, is the Chair of PacificSource’s Healthy Communities Committee, and is the Co-Chair of the Homeless Leadership Coalition of Central Oregon.

Molly lives with her husband and their children in Bend. Molly enjoys spending time with friends and family, fishing, home improvement projects, and yard work. Molly is now also leading her daughter’s Girl Scout Troup and coaching her 4th grade volleyball team.

Medicaid Innovations Forum

Katherine Tavitian
Director of Business Development
Anthem Indiana Medicaid

Katherine Tavitian serves as Business Development Director for Anthem Indiana Medicaid. Katherine joined the Anthem team in late 2015 to create innovative programs and forge community and provider partnerships to grow Anthem’s footprint in Indiana and to improve the quality of care and service for Anthem’s Medicaid members, with a particular emphasis on addressing the social determinants of health.

Katherine has had broad experience in the healthcare industry in both the for profit and nonprofit sectors. Prior to joining Anthem, she co-founded a digital healthcare technology startup and served as CEO for two health information technology and exchange nonprofits. Previously, she served in senior leadership at Walgreen Co. for over 15 years, where she led several successful entrepreneurial business-to-business initiatives across the healthcare industry that enhanced patient-centric care and contributed over $500 million in incremental annual revenue.

Katherine is currently on the Board of Directors for The Coalition for Homelessness Intervention and Prevention (CHIP), an organization that mobilizes, advocates, and empowers community collaboration towards ending homelessness and fosters an effective system of homelessness prevention and intervention in the greater Indianapolis area. She also serves on the Board of Directors for CaringBridge, a global nonprofit social media healing platform that allows people to rally the love and support of family and friends during a health journey.

Katherine received a bachelor’s degree in Management from Purdue University and a law degree from Yale Law School.

Medicaid Innovations Forum

Dr. Lauren Tompkins
Vice President, Clinical Operations
Genesee Health System

Dr. Lauren Tompkins is a Licensed Clinical Psychologist and the Vice President of Clinical Operations for Genesee Health System, the County Community Mental Health center in Flint, Michigan. With a twenty-five plus year history of public sector mental health service provision, Dr. Tompkins has extensive experience in both direct clinical care and in behavioral health program development and operations. As a fifth generation native of Flint, she also has long personal ties to the Flint community. Dr. Tompkins assumed an initial and ongoing lead role in the behavioral health support response to the Flint Water Crisis.

Medicaid Innovations Forum

Trudy Townsend
Community Health Development Coordinator
PacificSource Community Solutions

Trudy Townsend is a Community Health Development Coordinator for PacificSource in the Columbia Gorge Coordinated Care Organization. Trudy is no stranger to leading community based initiatives designed to improve outcomes for individuals and groups of people. She began her career as a Director of the Wasco County Commission on Children and Families where she emerged as a leader in community mobilization. Later she took on the role of Director of a Safe Schools Healthy Students initiative for the North Wasco County School District. It was there that she led an initiative to transform the entire region into a trauma informed, resilience building community. At PacificSource, Trudy has been a part of several initiatives to transform healthcare and improve health outcomes in the Columbia Gorge region. When Trudy is not leading community initiatives she works as a consultant for the Sanctuary Model for Trauma informed care or she spends time hiking and paddle boarding with her sons

Medicaid Innovations Forum

Michelle G. Turano
Vice President, Public Policy & Government Affairs
WellCare Health Plans, Inc.

Michelle Turano serves as WellCare’s Vice President of Public Policy & Government Affairs. Prior to joining WellCare in May 2015, Michelle served as Health Policy Advisor to the U.S. Senate Committee on Finance and to Chairman Orrin Hatch, on health policy and oversight matters within the jurisdiction of the Committee - including Medicare, Medicaid, the Federal and State exchanges, and all Federal health care programs. Michelle has nearly 20 years of experience in health care, specifically in the managed care regulatory and oversight field.

Michelle spent 12 years with the Centers for Medicare & Medicaid Services (CMS), most recently as Deputy Director of the Medicare Parts C and D Oversight and Enforcement Group. She led the strategic development and implementation of an effective, comprehensive compliance, audit and enforcement program for Medicare Advantage and Part D sponsors. While at CMS, she also served as the Deputy Director of the Hospital and Ambulatory Policy Group, which is responsible for refining hospital and physician payment systems.

Michelle holds an undergraduate degree from the University of Missouri and graduate degrees in health policy and social service administration from the University of Chicago.

Medicaid Innovations Forum

Cindy Wichman, M.S.
HCBS Director
Kansas Department for Aging and Disability Services

Cindy Wichman serves as director for seven 1915(c) Home and Community Based Services (HCBS) waiver programs for Kansans with disabilities. The HCBS waivers run concurrently with the 1115 Medicaid demonstration waiver in Kansas called KanCare. Through KanCare, qualifying HCBS members choose from three managed care plans that are available. The managed care organization then coordinates and authorizes the individualized services available through the applicable HCBS waiver. As of August 2017, just over 24,000 Kansans were eligible and served through one of the seven HCBS programs in conjunction with KanCare. Cindy has a 25-year career in long-term services and supports including 15 years working with the I/DD system. She has additional work experience in acute care settings, continuing care retirement communities, skilled nursing facilities, home health and hospice services. Cindy holds a Bachelor's degree in Communication Arts and a Master of Science in Nonprofit Leadership and Management.

Medicaid Innovations Forum

Karyn Wills, MD, CHIE
Chief Medical Officer
Trusted Health Plan

Dr. Karyn Wills is the Chief Medical Officer of Trusted Health Plan (THP) a Medicaid MCO, and brings over 26 years of clinical and managed care experience. She is responsible for all components of the medical management operations at THP. Dr. Wills help develops clinical programs for populations to improve their health outcomes. She has developed, implemented, support, and promoted population health strategies and tactics, policies and programs that drive the delivery of high-value healthcare. These strategies, policies, and programs comprise of care management, utilization management, quality improvement and network management. She is well versed in data analytics to evaluate population health outcomes and medical cost drivers.

Before joining THP, she was a medical director at Aetna and has commercial and Medicare experience. She supported many initiatives, for example, Accountable Care Organizations, pay for performance, Medicare provider collaboration. She provided clinical expertise and business direction in support of medical management programs through active collaboration and participation in clinical team activities. She managed ut--ilization management transactional work, clinical reviews, and appeals, and oversaw case management.

Dr. Wills is board certified in emergency medicine and is a certified health insurance executive through American Health Insurance Plans. She is currently pursuing a graduate certificate program in Population Health at Thomas Jefferson University.

Medicaid Innovations Forum

Karin Van Zant
Executive Director, Life Services
CareSource

Karin VanZant is the VP/Executive Director, Life Services at CareSource. She has been charged with building a new division of CareSource that will transition current Medicaid members off of government subsidies into a high quality life. Life Services will accomplish this goal through assisting members to build a solid structure of economic and social supports that when coupled with the health supports currently in place will give members a new path for their future.

Prior to joining CareSource, Karin VanZant was the co-founder and Executive Director of Think Tank, Inc. For ten years as this organization’s leader, Karin assisted the team to live out the mission of equipping and facilitating collaboration among people and organizations seeking ways to promote greater connectedness and a more thriving community.

Prior to starting Think Tank, Karin VanZant has served in various Leadership capacities in the nonprofit sector through the Community Action Network – at the local level and as a member of the Ohio Association of Community Action Agencies. This has included working with diverse teams to develop and implement strategies and approaches aimed at fostering economic opportunity and personal and community leadership potential present among under-resourced neighborhoods and groups.

Karin VanZant has a MPA in Public Administration (2008) and a BA in Social Work (1998) from Wright State University. Karin is certified in various curriculums including Bridges Out of Poverty, Family Development & WIA Case Management. She has helped author presentations and curriculum for use within nonprofit, business and faith based organizations seeking to become relevant and holistic in theirapproach to poverty alleviation. Karin also teaches at Antioch Midwest University and Wright StateUniversity on a variety of subjects including US Hunger and Poverty, Introduction to Human Services,Grant Writing, Leading Change, Coaching as Management, Holistic Case Management and EmotionalIntelligence. She lives in Springfield, Ohio with her husband and her son.

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